Shipping Policy
🌿 Casa Bloom — Shipping With Care
At Casa Bloom, every package isn’t just a box—it’s a piece of comfort, a seed of happiness, a part of our family culture heading to yours. 💌
We treat every order with the same love and responsibility as if we were sending it to our own home. That said, here’s how our shipping works so you always know what to expect.
1. Order Processing
- All orders are carefully packed and processed within 1–2 business days (excluding weekends and holidays).
- You’ll receive an order confirmation email once your purchase is placed.
- When your order ships, you’ll get a tracking number via PayPal so you can follow it every step of the way.
2. Shipping Options & Timeframes (North America, Europe & UK) 🚚
At Casa Bloom, we keep shipping simple, fair, and cozy.
Because every order is prepared with care and our community is growing, delivery takes 5–10 business days. It’s our way of ensuring your items arrive safely, not rushed.
For orders under $49.99, we ask a small $7.99 shipping fee to cover careful packaging and reliable delivery. Think of it as a little contribution to help your comfort bloom.
And when your cart blossoms past $49.99, we happily cover the shipping—it’s our thank-you for bringing more of Casa Bloom into your home!
Note: Delivery times are gentle estimates. Now and then, life brings little surprises (weather, busy carriers, customs), but our warm support team is here 24/7 to guide and help with any questions.
3. Shipping Costs
- Shipping fees are calculated at checkout based on your location and delivery option.
- From time to time, we run free shipping promotions (we love surprising our Casa Bloom family with these!).
4. When Risk Passes
Once your order is handed to the carrier, the responsibility (title + risk of loss) transfers to you.
We’ll always do our part to get it to the carrier safely—but after that, they’re in charge.
👉 Pro tip: keep an eye on your tracking link to stay ahead of any issues.
5. Tracking Information 🔎
- Every shipment includes tracking details.
- You’ll receive these automatically via PayPal once your package is on its way.
- From that moment, it’s your responsibility to monitor the journey and contact the carrier directly for any transit-related issues.
6. Delivery & Pick-Up Responsibilities
If the carrier can’t deliver (wrong address, gated access, no one home, etc.), they may redirect your package to a local facility or pick-up point.
- It’s your responsibility to collect your package within the carrier’s timeframe.
- Casa Bloom cannot refund or replace orders that are refused or never collected.
7. Address Accuracy 🏡
Please double-check your shipping address before confirming your order.
We cannot be responsible for delays, failed deliveries, or lost packages due to incorrect or incomplete addresses provided at checkout.
8. Returned-to-Sender Packages
If your package bounces back to us (due to an incorrect address, uncollected delivery, or refusal):
- You’ll need to cover the re-shipping cost.
- Refunds will not be issued in these cases.
9. International Shipping 🌍
For our global Casa Bloom family:
- Delivery usually takes 7–21 business days (varies by destination).
- Customs duties, VAT, and import taxes are your responsibility.
- Delays caused by customs clearance are outside our control.
- Standard shipping fee is $7.99 for international orders between 0.00$ and 49.99$, otherwise for orders above the mentioned threshold, we offer free shipping rates globally.
🌸 In short: We’ll do everything in our power to make sure your order arrives safely and beautifully. Please do your part by keeping your address accurate, monitoring your tracking, and collecting your package on time. That way, your Casa Bloom treasures can bloom in your home without delay.
